Frequently Asked Questions
Everything you need to know to fuel your fitness journey.
How much does shipping cost for heavy gym equipment?
Shipping costs are calculated at checkout based on the weight and dimensions of the items. We offer flat-rate shipping on smaller accessories and tiered freight pricing for heavy items like power racks and weight plates.
What is your return policy on fitness gear?
We offer a 30-day return policy on all unused equipment in its original packaging. Please note that for safety and hygiene reasons, certain items like chalk or used apparel cannot be returned.
Do you offer professional installation services?
Yes, we partner with local technicians to provide assembly services for home and commercial gym setups. You can add the 'Professional Assembly' option at checkout for select heavy equipment.
Are Vulcan Fitness products covered by a warranty?
Absolutely. All our strength equipment comes with a standard 2-year frame warranty, while moving parts and cables are covered for 12 months against manufacturing defects.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's portal to monitor your delivery progress in real-time.
Do you offer financing options for larger purchases?
Yes, we support various 'Buy Now, Pay Later' services including Afterpay and Klarna, allowing you to split your purchase into interest-free installments.